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Support for Basic Edition is available through the Studioware Help Center. The Premium Edition subscribers can open support tickets in the Studioware Portal and will receive responses on the same business day.

If you have a Studioware support question, please try the following suggestions before contacting Studioware support:

  1. Click on the Help Link

    In the upper right corner of every page is a "Help" link. Click on this link at any time to be directed to a help article with more information. The help is context sensitive. For example, if you are adding a new student and you click on the "Help" link, you will be directed to information about adding students.

    Studioware Help Link
  2. Studioware Help Center

    You can search the Studioware Help Center for answers to your questions. Click on the "Studioware Help Center" link in the lower left corner to view the Getting Started Guide, search help articles, and view the Video Tutorials.

    Studioware Help Link
  3. Open a Support Ticket

    You can contact the support team by opening a Support Ticket.


Started a new gym and during my research of trying to find a program to manage our gym we came across several programs, but once I found Studioware I knew I didn’t need to look for anything else. Not only did it allow me to manage my customer database but their billing and invoicing as well. And the best part is the cost is a fraction of the cost of the nearest competitor and it doesn’t go up as you gym grows. The support is second to none; Donald is usually available for immediate help and on the rare times that he isn’t, emails are answered within a day. Another part of the program is that they listen to their customers with their “uservoice” program that allows users to suggest changes or desires from the program. Each case is different and who better to direct the direction of the program then those that use it on a daily bases. I would recommend this program to anyone out there that needs a software package to manage their classes and billing.
David McConnell: www.Cheertastic.net